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In this section
- Introduction
- Did you receive the opt-out form?
- Did you return the opt-out form?
- Did you receive a confirmation letter?
- Still receiving unaddressed mail?
- How effective do you feel the opt-out is?
- Recommendations for Royal Mail
Door-to-door opt-out survey
Q8 - How effective do you feel the door-to-door opt-out is?
We asked this question to the 76 people who returned the opt-out form and who were able to judge whether or not the amount of unaddressed mail delivered by Royal Mail has reduced (that is, those who did not answer the question with "don't know").
Chart 9 - How effective is the door-to-door opt-out?
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 Very effective |
11 | 14.5% |
 Effective |
40 | 52.6% |
 Ineffective |
14 | 18.4% |
 Very ineffective |
9 | 11.8% |
 Don't know |
2 | 2.6% |
The vast majority (67.1%) answered that they find the service either 'effective' (52.6%) or 'very effective' (11%). Just under 1 in 3 people told us they reckon the opt-out is 'ineffective' (14%) or 'very ineffective' (9%).
Interestingly, only half of the 44 householders who are still getting unaddressed mail items from the postman see the opt-out as either 'ineffective' (29.5%) or 'very ineffective' (20.5%). This supports the conclusion that registering with the door-to-door opt-out will stop most unaddressed junk mail, but that the postman will occasionally forget that someone has opted out.
Chart 10 - How effective is the door-to-door opt-out?
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| Very effective |
0 | 0% |
| Effective |
20 | 45.5% |
| Ineffective |
13 | 29.5% |
| Very ineffective |
9 | 20.5% |
| Don't know |
2 | 4.5% |