Door-to-door opt-out survey
Q1 - Did you receive the door-to-door opt-out form?
When we are contacted about the door-do-door opt-out, it is usually because an opt-out request has been ignored. Our first question for respondents was therefore whether or not they had received an opt-out form.
Chart 1 - Number of opt-out forms received
|
||
 Yes |
92 | 92% |
 No |
6 | 6% |
 Don't know |
2 | 2% |
Our survey suggests that the service Royal Mail provides is not as poor as we feared: over 90% of respondents did receive an opt-out form. Six people did not get the form and never opted out; two respondents could not remember if they had received the form.
Those respondents who never heard anything back from Royal Mail were clearly not very satisfied with the opt-out service. One of the people who did not get a form concluded that "maybe Royal Mail should not be in charge of the opt-out given its biased commercial interest."